Skip to content
Español

Account Representative - State Farm Agent Team Member

Full Time in Boynton Beach, FL

Benefits
  • 401(k) matching
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
Job DescriptionWe are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service, answering inquiries, resolving issues, and supporting our mission to protect and serve our clients.
Key Responsibilities
  • Handle incoming customer calls, emails, and chats promptly and professionally
  • Provide accurate information about insurance policies, coverage options, and claims processes
  • Assist customers with billing inquiries, policy changes, and claims filing
  • Resolve customer concerns efficiently while maintaining a positive and empathetic attitude
  • Document customer interactions and maintain accurate records in our CRM system
  • Collaborate with internal teams to ensure timely resolution of customer issues
  • Follow company policies and procedures to comply with regulatory requirements
Qualifications
  • High school diploma or equivalent; associate or bachelor’s degree preferred
  • Previous experience in customer service, preferably in insurance or financial services
  • Strong communication and interpersonal skills
  • Ability to handle multiple tasks and prioritize effectively
  • Proficiency with computers and customer relationship management (CRM) software
  • Problem-solving skills and attention to detail
  • Positive attitude and a team player mindset
Benefits
  • Competitive salary and performance incentives
  • Comprehensive health insurance
  • Retirement savings plan with company match
  • Paid time off and holidays
  • Opportunities for professional growth and development
  • Supportive and inclusive work environment
Compensation $18.00 - $21.00 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none