State Farm® Insurance Agent Bill Hagan

"Always great service from the whole team, especially Kacie. Thank you"

"Customer service is outstanding here. I was referred to this company and was very reluctant because I assumed they are all the same. I WAS WRONG!. India was the insurance rep who assisted me. She took her time and found the best affordable policy for me. When I say AFFORDABLE I mean AFFORDABLE. Thank you again India! I too will be referring this company as well."

"Thank you, India, for your help. You made the transition to the new policy easier for me."

"A State Farm employee has helped me with a rather complex ins. issue. India Dawn Roehrich-Hill has completed my request with patience, friendliness, and great follow-up. She is a keeper."

"Kacie is such a delight. She deserves praise for all of her helpful skills and patience 🙏"

"Roxana was amazing helping me with the process. We got the best service, she was so professional and knowledgeable. I will be recommending this business to everyone I know in need of assistance."

"Best costumer service, felt like family with the advices and reliable information I got from Roxana"

"Súper recomendable, hablan mi idioma y me re explicaron todo, son los mejores en la atención con el cliente."

"Excelente servicio, siempre te ayudan con las preguntas y te resuelven todas las dudas. Me encanta"

"I have been a State Farm customer for over 40 years and insured my Ducati with them since 2018. After relocating from Illinois to Florida, I understood that rates would increase. I expected a reasonable adjustment based on the change in state. However, I was quoted nearly four times what I had been paying in Illinois for comparable coverage. Even after reducing my limits significantly, the premium remained more than double my previous rate. I also made multiple attempts to speak directly with the named agent regarding my policy and never received a return call. After four decades with the company, that lack of responsiveness was disappointing. I have decided to move my motorcycle coverage to another carrier where the rates were substantially more affordable and the service has been exceptional. I value transparency and communication, and unfortunately, I did not receive that here."

"Kacie is a pleasure to work with. Very thorough and detailed. Would recommend very highly"

"India is wonderful staff. She is professional, knowledgeable and efficient, if not mentioning her nice personality. On top of it, I was impressed by her being amazingly responsive via email."

"This morning I spoke with India Hill at Bill's office. I recently purchased a new car and needed to change over the insurance. I thought this was going to be a all day thing. She answered the call on the first ring and had taken care of transferring my policy to the new car within about 5 minutes. She was very personable and thanked me for my continued choice of State Farm. I have been loyal member since 1985. She asked me about my new car and how i liked it. She asked how my day was going. I would highly recommend using both Bill Hagen State Farm and India specifically. Thank you for the Great Service."

"Highly recommend! Professional, knowledgable, quick to respond. Lauren is great and has a good sense of humor."

""Working with Gloria was a great experience. Highly recommended this State Farm agency."

"Great service. Gloria is my agent. Highly recommend it. Have my insurance for many years."

"India, was absolutely wonderful to work with. She was pleasant, professional and incredibly patient, and she even saved me a lot of money on my car insurance. It was so refreshing to actually speak with a knowledgeable agent instead of a call center she was personable, thorough and made the whole process easy. Highly recommend!"

"I work as a Senior Loan Specialist in the auto refinance industry, and I recently called this agency to help a mutual customer update lien holder and insurance information for a refinance. Unfortunately, my interaction with Kacie was very unprofessional and rude. She repeatedly interrupted me while I was explaining what documentation was needed and was not willing to listen so we could resolve the issue efficiently for the customer. I also had to ask her to repeat her name multiple times, and she declined to clearly provide it. During the call, I was simply requesting confirmation of an email and asking whether a declarations page or similar document showing the insurance expiration date could be provided, since the State Farm insurance card in Florida does not display an expiration date. I was told there was no such documentation, but the conversation did not allow for clarification or collaboration and believe it or not, this is on recorded line. I understand customer service roles can be busy, but professionalism and basic courtesy go a long way when working with other professionals trying to help the same customer especially when its lowering their rate and payment. Really Unprofessional."

"India was so wonderful to work with! She was extremely informative. She was very patient with me about any questions I had, even if I asked more than once. Lastly, she was extremely professional and polite."

"India was very thorough and made my decision to change insurance reassuring."

"I had a great experience working with India. She was knowledgeable, responsive, and made the insurance process easy to understand. India reviewed our auto policy thoroughly, explained our options clearly, and helped us secure better coverage at a much lower cost. We ended up saving hundreds per year, which was a huge win. If you’re shopping for auto insurance or just want a second look at your current coverage, I definitely recommend reaching out!"

"I LOVE My State Farm Agent.Thank you so much Bill for your service and providing exceptional emplyees.....especially India.....who guided me through a mess with my Chevy and Kia !!!!!"

"I had a great experience with this location, India was very helpful and was able to explain everything knowledgeably so I understood. Highly recommend."

"India was awesome to work with, super professional and was able to guide us with selecting the best coverage for our auto insurance. India helped us save hundreds per year with better coverage! I would highly recommend to anyone looking for a quote to reach out to India!"

"India was amazing! Great customer service, amazing rates, and quality care!"